Yes — customers can place orders on Chewy.com, which currently ships to the contiguous US, or on Migatos.com/ca, which currently ships to Southern Ontario, including Toronto, Hamilton, Niagara, Ottawa, Sudbury, and North Bay areas (postal codes starting with L,M,N, and K). 

Orders over $49 ship free! All other orders ship for a flat rate of $4.95.

All items purchased from Migatos.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.

We ship fresh, refrigerated and frozen items separately from other items in your order for the fastest delivery. We use insulated packaging and dry ice to keep items cold or frozen during shipping. The dry ice may be gone when your package arrives, but your items should still feel cold or frozen to the touch.

No – we are unable to ship to P.O boxes or APO/FPO addresses.

Nope! If you’re not home, the driver will leave your package at the door, inside your mailbox, or with your doorman.

To check the status of your order, go to Orders. Here’s what you will see: 

Preparing for Shipment: This means we’re currently processing and packing the goodies for your pet. You’ll receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information. 

Shipped: Your order has left our warehouse. Within 24 to 48 hours, you will also see a link to track your package. 

Delivered: Your order has arrived! Orders are delivered 7 days a week before 10 p.m.

Most customers can expect to receive their food and supplies within 1 to 3 days. Orders that require prescription approval or personalization may take longer to ship.